Mpathy Plus is a management consultancy that transforms service for our clients and their customers.


We are customer service and contact centre experts. Our services include strategy development, design and set-up of customer interaction services, performance improvement and operational support. We operate at both a strategic and operational level and work in an environment where advancements in technology, increasing customer expectations and the need to optimise service are driving change.

If you are looking for support or advice from experienced professionals please contact us for a free initial consultation.

Transforming Service

Design, build and implementation of customer service strategies and services including call/contact centres. Find out more

Performance Improvement

Review, assessment and development of insight into operations to create improved performance. Find out more

Operational support

Provision of resources to support operational management and improvement. Find out more

Latest Feature...

Webinar – 5 features of call centre design

Martin Jukes from Mpathy Plus was a participant on a Call Centre Helper webinar discussing features involved in designing a contact centre. Click here to view the slides and access a Read More...

New Case Study – Customer Service Transformation

Take a look at our latest case study to see how we transformed customer service for one of our clients. See what started out as a contact centre review developed into Read More...

No need for benchmarking? Arrogance or ignorance?

Why learning from other peoples mistakes and measuring performance is a beneficial activity. There are those that would suggest that benchmarking is a total waste of time, a statement that could Read More...

Latest News

Lifeline Scam

We have been made aware of a possible scam where a company purporting to be ‘Lifeline’, the emergency response service for vulnerable people, are calling and trying to get people to Read More...

How to set up a new customer service centre

Martin Jukes shares some of his experience with Call Centre Helper readers How to Set Up a New Customer Service Centre – The Checklist Read More...

Mpathy Plus featured in Call Centre Helper

Martin Jukes talks about some of the operational differences between managing large and smaller contact centres with a particular note of caution about benchmarking. Click here to link to the Call Read More...

Martin's Blog

Empathy should be integral in digital transformation

I have just been reading an interesting article about how empathy will fuel the Digital Transformation. I found it a really interesting article and one that I fully support. A number Read More...

Treating patients like people

I recently accompanied a family member to their radiotherapy appointment at the new Oncology Centre at Worcester Royal Hospital. Entering through large glass doors (offset to reduce cold), we went through Read More...

Insurance renewal and the customer experience

It’s that dreaded car insurance renewal time. Having received notification of the automatic renewal from my current insurer I can see that the premium has increased by 50% (without any claims/accidents/points Read More...

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