Mpathy Plus is a management consultancy that transforms service for our clients and their customers.


We are customer service and contact centre experts. Our services include strategy development, design and set-up of customer interaction services, performance improvement and operational support. We operate at both a strategic and operational level and work in an environment where advancements in technology, increasing customer expectations and the need to optimise service are driving change.

If you are looking for support or advice from experienced professionals please contact us for a free initial consultation.

Transforming Service

Design, build and implementation of customer service strategies and services including call/contact centres. Find out more

Performance Improvement

Review, assessment and development of insight into operations to create improved performance. Find out more

Operational support

Provision of resources to support operational management and improvement. Find out more

Latest Feature...

Design Considerations for Channel Shift

Delivering effective and efficient customer service through self service and automation is a real opportunity for many Read More...

Webinar – 5 features of call centre design

Martin Jukes from Mpathy Plus was a participant on a Call Centre Helper webinar discussing features involved Read More...

New Case Study – Customer Service Transformation

Take a look at our latest case study to see how we transformed customer service for one Read More...

Latest News

Lifeline Scam

We have been made aware of a possible scam where a company purporting to be ‘Lifeline’, the Read More...

How to set up a new customer service centre

Martin Jukes shares some of his experience with Call Centre Helper readers How to Set Up a Read More...

Mpathy Plus featured in Call Centre Helper

Martin Jukes talks about some of the operational differences between managing large and smaller contact centres with Read More...

Martin's Blog

What is Digital Transformation?

  What is it we are really trying to do?     Introduction There is a plethora Read More...

Help, I’m offline

Martin Jukes discusses some of the issues faced by organisations that only deliver services online. Read More...

Empathy should be integral in digital transformation

I have just been reading an interesting article about how empathy will fuel the Digital Transformation. I Read More...

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