Take a fresh look at Customer Service with Mpathy Plus...

Mpathy Plus is a management consultancy with a real focus on improving customer service and the customer experience. We provide a wide range of services across all sectors with expertise in designing organisations and services around the customer. Our expertise includes designing and building contact centres, customer service centres and response centres in addition to undertaking operational and performance reviews. Mpathy Plus also provides many other services including benchmarking, interim management and customer contact services through automated solutions and outbound calling programmes. Please see our Services page for more information. Experienced at both a strategic and operational level, Mpathy Plus are able to provide clients with the expertise and support that they require to continuously improve performance to achieve greater value and increase customer satisfaction.
Latest Feature...
  • Housing Benchmarking Survey for 2013
    The 2013 Contact Centre Benchmarking Survey for Social Housing is now open for registration.

    Participation in this programme costs £795 + vat with discounts for participants at the Mpathy Plus Annual Contact Centre Workshop. 

    Further information is available on the information sheet below.

    A summary of the 2012 report is available here.

    To participate, please contact us at survey@mpathyplus.co.uk, call us on 08450569800 or use the contact form on the Contact Us page.


    Posted 2 May 2013 04:36 by Martin Jukes
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Mpathy Plus Events

Press Coverage...

  • Measuring the Customer Experience to Improve Profitability
    Posted 2 May 2013 05:42 by Martin Jukes
  • Mpathy Plus Honors Thrive Homes with Contact Center Accreditation January 17, 2013 By Carolyn J DawsonTMCnet ContributordiggThrive Homes, a social housing provider in the Three Rivers district, has been honored by Mpathy Plus. The operations at ...
    Posted 13 Mar 2013 10:27 by Martin Jukes
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Latest News...

  • 2013 contact centre survey for social housing We are now taking registrations for the 2013 survey. As always we encourage as many organisations as possible to participate as this is the only comprehensive survey that provides a ...
    Posted 13 Mar 2013 10:34 by Martin Jukes
  • London Workshop - how to measure empathy Our next event will be in London on 28th February 2013 where we will be presenting the Customer Experience Audit. At this event we will show you how to ...
    Posted 20 Feb 2013 02:58 by Martin Jukes
Showing posts 1 - 2 of 24. View more »

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