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Martin Jukes

Martin Jukes has been involved in designing and implementing practical customer service strategies for over 20 years. Delivering customer management and contact centre consultancy, with a passion for customer service, the experience that Martin has accrued through working in various sectors is of enormous benefit to his clients. His pragmatic approach to making things happen has been greatly appreciated.

In recent years Martin has led on numerous projects in the housing sector including developing customer service strategies, managing service recovery projects, designing and implementing new contact centres, conducting operational audits and developing technical specifications for telephony and customer management tools. He has worked with Festival, Hillingdon, Midland Heart, Peabody Trust, Pennaf, Southern Housing Group, Servite, Shoreline and others. Most recently he has completed a role as an Executive Coach in the Department of Work and Pensions where he has been transferring operational expertise to senior management.

Martin previously worked as a Managing Consultant for SITEL Consulting. In this role Martin was responsible for the delivery of contact centre consultancy across UK and Central Europe. His client base was diverse and included AAH Pharmaceuticals, Airtours, British Gas, Centrica, Exxon Mobil, LastMinute.com, Punch Retail, Rolls-Royce & Bentley Motor Cars, Sage and many others. Initially employed as an IT specialist, Martin's extensive project management and analytical experience was utilised to manage large programmes of work for many clients.

Martin undertook a number of roles at Birmingham Midshires including management of a large IT project to relocate 1,200 employees into a new head office. This business critical project was a major success. Martin then developed a new Service Delivery team that included a Help Desk and PC Support team. On completion of this role Martin then managed the initial investigation and assessment of the Year 2000 programme for the organisation. Previously, Martin also worked for BT and Relotech where he was a Director of a company involved in managing corporate relocations.

Martin is an MBA graduate whose specialist dissertation related to improving customer service. A regular author of articles for the call centre industry, Martin has spoken at several Customer Service conferences and at Local Government Association seminars. He is a certified practitioner in PRINCE2 project management methodology with an emphasis on delivering value and business benefit.


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	Martin Jukes Martin Jukes has been involved in designing and implementing practical customer service strategies for over 20 years. Delivering customer management and contact centre consultancy, with a passion for customer service, the experience that Martin has accrued through working in various sectors is of enormous benefit to his clients. His pragmatic approach to making things happen has been greatly appreciated. In recent years Martin has led on numerous projects in the housing sector including developing customer service strategies, managing service recovery projects, designing and implementing new contact centres, conducting operational audits and developing technical specifications for telephony and customer management tools. He has worked with Festival, Hillingdon, Midland Heart, Peabody Trust, Pennaf, Southern Housing Group, Servite, Shoreline and others. Most recently he has completed a role as an Executive Coach in the Department of Work and Pensions where he has been transferring operational expertise to senior management. Martin previously worked as a Managing Consultant for SITEL Consulting. In this role Martin was responsible for the delivery of contact centre consultancy across UK and Central Europe. His client base was diverse and included AAH Pharmaceuticals, Airtours, British Gas, Centrica, Exxon Mobil, LastMinute.com, Punch Retail, Rolls-Royce & Bentley Motor Cars, Sage and many others. Initially employed as an IT specialist, Martin's extensive project management and analytical experience was utilised to manage large programmes of work for many clients. Martin undertook a number of roles at Birmingham Midshires including management of a large IT project to relocate 1,200 employees into a new head office. This business critical project was a major success. Martin then developed a new Service Delivery team that included a Help Desk and PC Support team. On completion of this role Martin then managed the initial investigation and assessment of the Year 2000 programme for the organisation. Previously, Martin also worked for BT and Relotech where he was a Director of a company involved in managing corporate relocations. Martin is an MBA graduate whose specialist dissertation related to improving customer service. A regular author of articles for the call centre industry, Martin has spoken at several Customer Service conferences and at Local Government Association seminars. He is a certified practitioner in PRINCE2 project management methodology with an emphasis on delivering value and business benefit.

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