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Case studies Welcome to our case studies, please read through to see examples of some of the work that we have undertaken. If you cannot find anything that is relevant to your requirements then do please contact us, we have only been able to provide a small sample on this page.
Situation A recently formed Central Government department had a number of concerns about the quality of service being delivered across its various call centres and...more Situation A large Housing Association in the south of England was having difficulties with the telephony serving their new Customer Services Centre and distributed...more Situation A large Housing...more
Situation A London based Housing Association with over 60 locations across London and the Home Counties, was moving to a new Head Office and required support in specifying...more
Service Level Agreement Review Situation A geographically diverse Housing Association with circa 45,000 properties, operating through three subsidiaries but ‘contracting’ customer service...more
Contact Centre Management Coaching Situation A large government department had undergone a massive transformation from a legacy processing department into a multi-channel customer contact centre. New...more
Situation Peabody had a requirement to improve the quantity and quality of diversity data about their customers. Mpathy Plus was appointed to manage a programme designed to collect this data. |
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