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Category Archives: News

Lifeline Scam

We have been made aware of a possible scam where a company purporting to be ‘Lifeline’, the emergency response service for vulnerable people, are calling and trying to get people to join and pay a fee (£149.99) when they may already be receiving this service arranged through the Council, Housing provider or even privately. If

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How to set up a new customer service centre

Martin Jukes shares some of his experience with Call Centre Helper readers How to Set Up a New Customer Service Centre – The Checklist

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Mpathy Plus featured in Call Centre Helper

Martin Jukes talks about some of the operational differences between managing large and smaller contact centres with a particular note of caution about benchmarking. Click here to link to the Call Centre Helper article.

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Judging at Customer Experience Awards

Martin Jukes is really pleased to confirm that he will be a Judge at the 2015 Customer Experience Awards taking place later this year. Good luck to all entrants.

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