Latest News

Latest News

Latest News

Lifeline Scam

We have been made aware of a possible scam where a company purporting to be ‘Lifeline’, the emergency response service for vulnerable people, are calling and trying to get people to Read More...

How to set up a new customer service centre

Martin Jukes shares some of his experience with Call Centre Helper readers How to Set Up a New Customer Service Centre – The Checklist Read More...

Features and Blogs

What is Digital Transformation?

  What is it we are really trying to do?     Introduction There is a plethora of confusion around Digital Transformation. Looking at the amount of content and information posted in Read More...

Design Considerations for Channel Shift

Delivering effective and efficient customer service through self service and automation is a real opportunity for many organisations. There are many examples of where this has made a significant impact on Read More...

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