• contact us
• archive |
• news |
• who we work with |
• what we do |
• about us |
• home |

Archive

This archive contains a number of articles, features, white papers and videos that we have produced over a period of time. Please feel free to browse around and do please contact us if there is anything that you would like to discuss.

All our downloads are in Adobe Acrobat .pdf format. If you don't have the Acrobat Reader software you can download it by clicking the link above.

Mpathy Plus in the news

The Guardian
Call Centre Focus
www.localgov.co.uk
Mycustomer.com

Articles

E-mail Service Standards

Its not as simple as simply buying a CRM system

Videos

Listening and Acting on the Voice of the Customer

The difference between Managers and Leaders in Truly Customer Centric Businesses

Approaches to Influencing How Customers Interact with the Business

White Papers

CRM Fashion or Fact
Customer Centric Processes
Customer Service Experience

If you would like any more information on anything you see here then please feel free to get in touch.