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News Mpathy Plus have been appointed by Peabody to support them in updating essential information about their customers. This will consist of Mpathy Plus contacting each resident by telephone or e-mail and updating Peabody’s records. This will ensure that Peabody are able to improve services through having a better understanding of individual and households needs. Martin Jukes from Mpathy Plus stated ‘we are delighted to be working with Peabody in this area as it will make a real difference to the way in which customers are served in the future’. The project will run from January to April 2010.
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