Mpathy Plus have undertaken hundreds of performance reviews to help our clients understand strengths and weaknesses of their operations. We look at all areas of customer service and provide clear recommendations for improvement.
To support these reviews, we have a suite of products that combine to provide a 360 degree view of contact centre performance. These tools can be used individually or collectively but the main benefit of either is that they provide a clear insight into the operations of a customer service function.
Please click on the links of the items below to find out more about the benefits that these tools provide.