Mpathy -

Stephen Howlett, Peabody Trust

“Establishing a customer service centre to provide a professional and efficient focus for delivering our service was key to our business plans. The team from Mpathy Plus helped us to do this. They quickly established a very strong reputation right across the Trust for their knowledge and project management capabilities. We have been delighted with their ability to get straight to the root cause of a problem and see it all the way through to implementation. As a result, Mpathy Plus were a real catalyst in our customer service change management programme”.


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	Stephen Howlett, Peabody Trust “Establishing a customer service centre to provide a professional and efficient focus for delivering our service was key to our business plans. The team from Mpathy Plus helped us to do this. They quickly established a very strong reputation right across the Trust for their knowledge and project management capabilities. We have been delighted with their ability to get straight to the root cause of a problem and see it all the way through to implementation. As a result, Mpathy Plus were a real catalyst in our customer service change management programme”.

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