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Will Swann, Director (Students), Open University

“We were looking to build stronger long term relationships with our customers and had some key decisions to make about significant technology investment. Mpathy Plus provided real value by developing strategic options with us that fitted well with our culture and met the demands of a changing world. This was something that demanded expertise and knowledge of managing high volume customer transactions, efficient service delivery and customer focus coupled with an external commercial perspective, rather than simply making change through a technology-driven agenda. We were delighted with the way in which Mpathy Plus helped us move forward to a position where we now have much greater clarity, together with a roadmap for the future”.


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	Will Swann, Director (Students), Open University “We were looking to build stronger long term relationships with our customers and had some key decisions to make about significant technology investment. Mpathy Plus provided real value by developing strategic options with us that fitted well with our culture and met the demands of a changing world. This was something that demanded expertise and knowledge of managing high volume customer transactions, efficient service delivery and customer focus coupled with an external commercial perspective, rather than simply making change through a technology-driven agenda. We were delighted with the way in which Mpathy Plus helped us move forward to a position where we now have much greater clarity, together with a roadmap for the future”.

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