10 ways to contol Contact Centre attritionAnother great article from Call Centre Helper with tips and advice from Martin Jukes included.Read the article here. Tags: Contact Centre Efficiency, Operational ManagementContinue ReadingPrevious PostHow to calculate absenteeismNext PostThe New Rules for Customer Experience You Might Also Like How the role of Contact Centre Agents will change in the future 31st July 2019 How to calculate absenteeism 12th October 2018 Can the NHS learn from Contact Centres? 16th April 2018
