10 ways to contol Contact Centre attrition Another great article from Call Centre Helper with tips and advice from Martin Jukes included. Read the article here. Tags: Contact Centre Efficiency, Operational Management Continue Reading Previous PostHow to calculate absenteeismNext PostThe New Rules for Customer Experience You Might Also Like Introducing new channels for customers 9th April 2018 Can self service be designed to benefit the customer? 9th November 2018 Enabling customer contact centre channels 2nd September 2019
