10 ways to contol Contact Centre attritionAnother great article from Call Centre Helper with tips and advice from Martin Jukes included.Read the article here. Tags: Contact Centre Efficiency, Operational ManagementRead more articlesPrevious PostHow to calculate absenteeismNext PostThe New Rules for Customer Experience You Might Also Like Introducing new channels for customers9th April 2018 The 2020 Vision for Contact Centres17th December 2019 Can self service be designed to benefit the customer?9th November 2018
