Discussion relating to how the customer experience should be a paramount consideration in digital transformation and channel shift.
There is a plethora of confusion around Digital Transformation. There are many ‘experts’ and organisations that claim to have transformed!
The use of social media is continually developing and has certainly become a significant part of many people’s day to day lives.
Martin Jukes is a panelist on this weeks webinar from Call Centre Helper titled How to Boost Agent Productivity and Contact Centre Efficiency