Martin Jukes | Mpathy Plus

Thinking about customers in Channel Shift

Discussion relating to how the customer experience should be a paramount consideration in digital transformation and channel shift.

There is a plethora of confusion around Digital Transformation. There are many ‘experts’ and organisations that claim to have transformed!

The use of social media is continually developing and has certainly become a significant part of many people’s day to day lives.

Martin Jukes is a panelist on this weeks webinar from Call Centre Helper titled How to Boost Agent Productivity and Contact Centre Efficiency