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Is Homeworking the new normal?
Call Centre - Corporate Office ** Note: Slight blurriness, best at smaller sizes

Is Homeworking the new normal?

Is Homeworking the real future for Contact Centres and what are the implications of this approach.

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How to Develop a Quality Assurance Framework
How to Develop a Quality Assurance Framework

How to Develop a Quality Assurance Framework

Take a look at this eBook which has been produced by Evaluagent. It provides an excellent starting framework for how to measure and manage quality in your contact centre. Download…

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