Feature
evalue8; an analysis of multi-channel performance
As customers we are offered a range of channels to connect with an organisation. We expect these to be consistent in the quality of service
31st July 2019
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Article
How the role of Contact Centre Agents will change in the future
Read the Call Centre Helper article by Martin Jukes by clicking on the image above
31st July 2019
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Article
How to Develop a Quality Assurance Framework
Take a look at this eBook which has been produced by Evaluagent. It provides an excellent starting framework for how to measure and manage quality
30th July 2019
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Feature
The New Rules for Customer Experience
Hear how Mpathy Plus use evalue8 to measure the performance of organisations interactions with customers across a range of channels.
25th June 2019
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Feedback
Feedback from a satisfied client
I would like to thank you for coming back to Progress Housing Group for a mini review of the work you carried out with us
7th June 2019
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Article
10 ways to contol Contact Centre attrition
Another great article from Call Centre Helper with tips and advice about how to control atrition in Contact Centres.
22nd February 2019
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