How to Boost Agent Productivity and Contact Centre EfficiencyThe following Call Centre Helper webinar features Martin Jukes from Mpathy Plus talking about how to improve agent productivity and contact centre efficiency. Tags: Agent Productivity, Contact Centre Efficiency, customer experience, performance improvementRead more articlesPrevious PostThinking about customers in Channel ShiftNext PostIntroducing new channels for customers You Might Also Like Why measure empathy19th September 2019 Is empathy shown in all contact channels?26th September 2019 Enabling customer contact centre channels2nd September 2019