How to Boost Agent Productivity and Contact Centre EfficiencyThe following Call Centre Helper webinar features Martin Jukes from Mpathy Plus talking about how to improve agent productivity and contact centre efficiency. Tags: Agent Productivity, Contact Centre Efficiency, customer experience, performance improvementRead more articles Previous PostThinking about customers in Channel Shift Next PostIntroducing new channels for customers You Might Also Like Thinking about customers in Channel Shift 20th March 2018 Why measure empathy 19th September 2019 Enabling customer contact centre channels 2nd September 2019