Martin Jukes featured recently in Call Centre Helper where he outlined How to Write a Call Centre Business Plan. To access the article, Click here.
The article discusses a range of considerations and numerous tips and suggestions. It commences with setting the objectives of the call centre including its design. The importance of taking a business wide strategic approach to ensuring that the final service represents brand and values is a key recommendation.
To discuss your plans, contact us for a no obligation initial consultation free of charge. Click here to contact us.