Why measure empathy
Martin Jukes discusses the benefits of increasing empathy in customer interactions and how important independent measurement is.
Martin Jukes discusses the benefits of increasing empathy in customer interactions and how important independent measurement is.
Read the Call Centre Helper article by Martin Jukes by clicking on the image above
Take a look at this eBook which has been produced by Evaluagent. It provides an excellent starting framework for how to measure and manage quality in your contact centre. Download…
Call Centre Helper recently published an article about how to calculate and manage absenteeism in your contact which included observations, tips and advice from Martin Jukes. Click on the image…
The following Call Centre Helper webinar features Martin Jukes from Mpathy Plus talking about how to improve agent productivity and contact centre efficiency. The discussion focuses on measuring productivity and efficiency and ways to improve them including enhancing the customer experience.
Martin Jukes is a panelist on this weeks webinar from Call Centre Helper titled How to Boost Agent Productivity and Contact Centre Efficiency