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How to write a call centre business plan
How to write a call centre business plan

How to write a call centre business plan

In this Call Centre Helper article, Martin Jukes discusses considerations in How to Write a Call Centre Business Plan including the objectives, the factors involved in design and the importance of taking a business wide strategic approach to ensuring that the final service represents your brand and values.

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Contact Centre KPI’s
Contact Centre KPI's

Contact Centre KPI’s

An overview of how Contact Centre KPI's should be developed and used. Highlights common mistakes where the wrong measures are in place or incorrectly used.

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How to Develop a Quality Assurance Framework
How to Develop a Quality Assurance Framework

How to Develop a Quality Assurance Framework

Take a look at this eBook which has been produced by Evaluagent. It provides an excellent starting framework for how to measure and manage quality in your contact centre. Download…

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