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Is Homeworking the new normal?
Call Centre - Corporate Office ** Note: Slight blurriness, best at smaller sizes

Is Homeworking the new normal?

Is Homeworking the real future for Contact Centres and what are the implications of this approach.

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Is empathy shown in all contact channels?

Contact Centre consultant Martin Jukes discusses how the level of empathy varies across different customer contact channels. The Mpathy Plus video also promotes evalue8 as a tool to assess empathy levels across each and every channel.

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