Another great article from Call Centre Helper with tips and advice about how to control atrition in Contact Centres.
Call Centre Helper recently published an article about how to calculate and manage absenteeism in your contact which included observations, tips and advice from Martin Jukes. Click on the image…
Martin Jukes from Mpathy Plus discusses some of the considerations when introducing alternative customer contact channels in transforming service. This includes channels such as livechat, self service, video in addition to more traditional telephone and email.
Martin Jukes is a panelist on this weeks webinar from Call Centre Helper titled How to Boost Agent Productivity and Contact Centre Efficiency