Thinking about customers in Channel ShiftMartin Jukes talks about how organisations need to consider customers when introducing new channels. Tags: Channel Shift, customer experience, Digital TransformationRead more articlesPrevious PostDigital Transformation – what is it all about?Next PostHow to Boost Agent Productivity and Contact Centre Efficiency You Might Also Like Why measure empathy19th September 2019 Enabling customer contact centre channels2nd September 2019 Is empathy shown in all contact channels?26th September 2019
