Thinking about customers in Channel ShiftMartin Jukes talks about how organisations need to consider customers when introducing new channels. Tags: Channel Shift, customer experience, Digital Transformation Next PostRead more articlesPosts navigationDigital Transformation – what is it all about?How to Boost Agent Productivity and Contact Centre Efficiency You Might Also Like Enabling customer contact centre channels2nd September 2019 Why measure empathy19th September 2019 How to Boost Agent Productivity and Contact Centre Efficiency23rd March 2018
