Why measure empathyHear why it is important to measure empathy as a key performance indicator for your organisation and some of the benefits of improving empathy levels. Tags: Agent Productivity, Contact Centre Efficiency, contact centre strategy, contact channel strategy, customer experience, performance improvement, Performance ReportingRead more articlesPrevious PostChanging the Perception of Quality Assurance in Contact CentresNext Postevalue8; an analysis of multi-channel performance You Might Also Like Is empathy shown in all contact channels?26th September 2019 How to write a call centre business plan4th January 2021 The New Rules for Customer Experience25th June 2019