Why measure empathyHear why it is important to measure empathy as a key performance indicator for your organisation and some of the benefits of improving empathy levels. Tags: Agent Productivity, Contact Centre Efficiency, contact centre strategy, contact channel strategy, customer experience, performance improvement, Performance ReportingRead more articles Previous PostChanging the Perception of Quality Assurance in Contact Centres Next Postevalue8; an analysis of multi-channel performance You Might Also Like How to develop a quality scorecard 28th January 2019 Enabling customer contact centre channels 2nd September 2019 The New Rules for Customer Experience 25th June 2019