Why measure empathyHear why it is important to measure empathy as a key performance indicator for your organisation and some of the benefits of improving empathy levels. Tags: Agent Productivity, Contact Centre Efficiency, contact centre strategy, contact channel strategy, customer experience, performance improvement, Performance ReportingRead more articlesPrevious PostChanging the Perception of Quality Assurance in Contact CentresNext Postevalue8; an analysis of multi-channel performance You Might Also Like evalue8; an analysis of multi-channel performance25th September 2019 The New Rules for Customer Experience25th June 2019 How to Boost Agent Productivity and Contact Centre Efficiency23rd March 2018
