Why measure empathyHear why it is important to measure empathy as a key performance indicator for your organisation and some of the benefits of improving empathy levels. Tags: Agent Productivity, Contact Centre Efficiency, contact centre strategy, contact channel strategy, customer experience, performance improvement, Performance ReportingRead more articles Previous PostChanging the Perception of Quality Assurance in Contact Centres Next Postevalue8; an analysis of multi-channel performance You Might Also Like How to write a call centre business plan 4th January 2021 Enabling customer contact centre channels 2nd September 2019 evalue8; an analysis of multi-channel performance 25th September 2019