Why measure empathyHear why it is important to measure empathy as a key performance indicator for your organisation and some of the benefits of improving empathy levels. Tags: Agent Productivity, Contact Centre Efficiency, contact centre strategy, contact channel strategy, customer experience, performance improvement, Performance ReportingRead more articlesPrevious PostChanging the Perception of Quality Assurance in Contact CentresNext Postevalue8; an analysis of multi-channel performance You Might Also Like Enabling customer contact centre channels2nd September 2019 The New Rules for Customer Experience25th June 2019 How to Boost Agent Productivity and Contact Centre Efficiency15th March 2018
