About Mpathy Plus
Experience and Background
Mpathy Plus was formed in 2005 and has been delivering consultancy and operational services to clients since then. We have experience in a vast range of situations across numerous sectors. We have worked with sales, customer service and technical support operations. We work with Technology Enabled Care providers and their monitoring centres. Our projects have spanned the public, private and not for profit sectors. We are able to build upon the experience that we have from over 25 years working in these areas and build on established (and new) relationships across the customer experience and contact centre industries. We are frequent providers of thought leadership to various industry magazines and websites.
Mpathy Plus has a wide range of skills and expertise supporting all areas relating to Contact Centres and Customer Services. Our experience is in managing Operations, Commercial activities, Strategic planning and Project/Programme Management. We deliver these across a number of different disciplines including People, Process, Technology and the Environment that services are delivered from.
We are professional, honest and empathic whilst also being pragmatic. We take a fresh, no nonsense and holistic approach to the customer experience, embracing all aspects and areas of the business which touch the customer at any stage of their journey. We recognise that every client is unique and demonstrate this through our flexible and adaptable approach. We acknowledge that it is our clients that will ultimately deliver services to their customers so we work with them to develop skills and tools to enable them to do so.
Mpathy Plus is led and managed by Martin Jukes. Supporting Martin are a number of Associates, selected because of their relevant expertise, experience and values. Mpathy Plus Associates are people that we trust as customer service and contact centre experts to provide pragmatic and creative advice delivered by people with real experience in operational and implementation roles. Associates are managed by a partner who retains overall responsibility for client delivery and satisfaction at all times.