0845 056 9800

Operational Support

Everybody needs a little help and support at times. We know from experience that to have an extra pair of hands when it is busy or an occasional friendly discussion about an issue is really beneficial. We provide a number of services as described below but are also flexible in our approach including the provision of a critical friend service that is available when required. No matter how large or small your need is, we can support you.

For further information about these services or any other kind of support that you may require please contact us for a free no obligation discussion

Support Plus

We understand the pressures that Managers and Leaders in customer service face. They need a diverse range of skills in order to satisfy the wide array of stakeholders including Customers, Executives and their own teams. Support Plus is a confidential service based upon a plan of regular one to one discussions.

Rota Plus

Effective Workforce Management in a Contact Centre is one of the most critical activities in ensuring the required service and experience is delivered to customers. Our work in this area includes helping clients to understand their requirements, develop rota's and shifts and manage effectively. We have a number of tools that we use or will happily work with clients existing tools.


Customer service training makes a real difference! The services that we provide are bespoke and meet individual clients’ needs. We undertake Training Needs Analysis, Course Development and Training Delivery. Our services include training for customer facing staff, Supervisors, Team Leaders and Managers and cover a range of services from customer service skills to analysing data through to managing people. Please contact us for further information.


Our mentoring services are designed to support Managers through their own development. This can involve working alongside somebody and supporting them or frequent visits to encourage, challenge, support and develop people into their roles. We have provided support to individuals at all levels through our mentoring services. We have supported Customer Service Directors, Contact Centre Managers and others in developing their capabilities and confidence.

Interim Management

Mpathy Plus have extensive experience in managing service and projects enabling us to provide Interim Managers on a flexible arrangement. Our skills range from sector specific Executive Managers, Contact Centre Managers, technical experts and many others.

Calling Programmes

Mpathy Plus have experience in designing, developing, managing and delivering outbound and inbound calling programmes on behalf of our clients. Through partnerships with leading contact centre service providers, we are able to offer a cost effective bespoke service that handles calls on b2b and b2c programmes. Mpathy Plus design scripts and processes that meet client’s needs, even the ones that they do not realise exist.