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Operational Support

Everybody needs a little help and support at times. We know from experience that to have an extra pair of hands when it is busy or an occasional friendly discussion about an issue is really beneficial. We provide a number of services as described below but are also flexible in our approach including the provision of a critical friend service that is available when required. No matter how large or small your need we can support you.

For further information about any of these areas or indeed any other kind of support that you may require please contact us for a no obligation discussion

Interim Management

Mpathy Plus have extensive experience in managing service and projects enabling us to provide Interim Managers on a flexible arrangement. The skills that we have available range from sector specific Executive Managers, Contact Centre Managers, technical experts and many others.

Mentoring

Mpathy Plus provide support to individuals at all levels through our mentoring services. We have supported Customer Service Directors, Contact Centre Managers and others in developing their capabilities and confidence. Mentoring can involve providing something as simple as a somebody to discuss issues and problems where others require greater involvement with specific skills being transferred.

Training and Development

The services that we provide are bespoke and meet individual clients’ needs. Our services include training for customer facing staff, Supervisors, Team Leaders and Managers and cover a range of services from customer service skills to managing people. Whilst we have always included training in our implementation services we are now able to offer it as a standalone service. Please contact us for further information.

Calling Programmes

Mpathy Plus have experience in designing, developing, managing and delivering outbound and inbound calling programmes on behalf of our clients. Through partnerships with leading contact centre service providers, we are able to offer a cost effective bespoke service that handles calls on b2b and b2c programmes. Mpathy Plus design scripts and processes that meet client’s needs, even the ones that they do not realise exist. Please click here to see a case study about how we delivered a programme to collect customer’s diversity details.
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