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Supporting our clients transform, improve and deliver customer service

Mpathy Plus work in customer service and contact centre environments.

Our independent expertise transforms services, improves performance and supports clients operations.

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What we do

Transform Service

Help clients to transform their customer service, contact centre and the experience they deliver to customers.

Improve Performance

Support clients in improving their customer service and contact centre services and customer experience with independent insight.

Support Operations

Provision of additional resource to support customer service management during times of need.

Latest Features

The following are our latest features. You can find more information including Articles, Case Studies, Product Sheets and Videos on our Downloads and the Features & News page

Blog

Contact Centre KPI’s

An overview of how Contact Centre KPI’s should be developed and used. Highlights common mistakes where the wrong measures are in place or incorrectly used.

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Feature

Is empathy shown in all contact channels?

Contact Centre consultant Martin Jukes discusses how the level of empathy varies across different customer contact channels. The Mpathy Plus video also promotes evalue8 as a tool to assess empathy levels across each and every channel.

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