Supporting our clients transform, improve and deliver customer service
Mpathy Plus are management consultants who work in customer service and contact centre environments.
Our independent expertise transforms services, improves performance and supports clients operations.
What we do
This blog discusses changing the perception of quality assurance in contact centres. This essential contact centre activity is often misunderstood and distrusted. This blog provides advice and tips on how to change this perception and ensure that maximum benefit is achieved from this process.
Read the Call Centre Helper article by Martin Jukes by clicking on the image above