Mpathy Plus

Supporting our clients transform, improve and deliver customer service

Mpathy Plus are management consultants who work in customer service and contact centre environments.

Our independent expertise transforms services, improves performance and supports clients operations.

What we do

Transform Service

Help clients to transform their contact centres and the experience they deliver to customers.

Improve Performance

Support clients in improving their contact centre services and customer experience with independent insight.

Support Operations

Provision of additional resource to support contact centre management during times of need.

"The comprehensive feedback provided by Mpathy Plus informed us in strategic and operational areas and was supported with an extensive list of recommendations which we are now implementing."

"Mpathy Plus delivered on time, on budget and exceeded expectations with the quality and depth of output. If you need an expert insight from someone that you can trust to deliver, we would certainly recommend Mpathy Plus."

"I would certainly recommend working with Mpathy Plus, they have provided the independent expertise that we required but aligned it to our business and our brand."

If you are looking for support or advice from experienced professionals please contact us for a free initial consultation.

Latest Features

The following are our latest features. You can find more information including Articles, Case Studies, Product Sheets and Videos on our Downloads and the Features & News page

Blog

Changing the Perception of Quality Assurance in Contact Centres

This blog discusses changing the perception of quality assurance in contact centres. This essential contact centre activity is often misunderstood and distrusted. This blog provides advice and tips on how to change this perception and ensure that maximum benefit is achieved from this process.

Article