Supporting our clients transform, improve and deliver customer service
Mpathy Plus work in customer service and contact centre environments.
Our independent expertise transforms services, improves performance and supports clients operations.
What we do
Support Operations
Latest Features
The following are our latest features. You can find more information including Articles, Case Studies, Product Sheets and Videos on our Downloads and the Features & News page
Contact Centre KPI’s
An overview of how Contact Centre KPI’s should be developed and used. Highlights common mistakes where the wrong measures are in place or incorrectly used.
Omnichannel Contact Centre Design Considerations That You Cannot Ignore
Martin Jukes of Mpathy Plus explores five areas of omnichannel design, highlighting key considerations to make when perfecting your strategy.
Don’t wait for the Brexit outcome. Take Control!
Understanding contact centre capability enables agility when managing customer enquiries and a new approach to contact centre projects and transformation.
Is empathy shown in all contact channels?
Contact Centre consultant Martin Jukes discusses how the level of empathy varies across different customer contact channels. The Mpathy Plus video also promotes evalue8 as a tool to assess empathy levels across each and every channel.