Supporting our clients transform, improve and deliver customer service
Mpathy Plus work in customer service and contact centre environments.
Our independent expertise transforms services, improves performance and supports clients operations.
What we do
Help clients to transform their customer service, contact centre and the experience they deliver to customers.
Support clients in improving their customer service and contact centre services and customer experience with independent insight.
Provision of additional resource to support customer service management during times of need.
"The comprehensive feedback provided by Mpathy Plus informed us in strategic and operational areas and was supported with an extensive list of recommendations which we are now implementing."
"Mpathy Plus delivered on time, on budget and exceeded expectations with the quality and depth of output. If you need an expert insight from someone that you can trust to deliver, we would certainly recommend Mpathy Plus."
"I would certainly recommend working with Mpathy Plus, they have provided the independent expertise that we required but aligned it to our business and our brand."
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Martin Jukes of Mpathy Plus explores five areas of omnichannel design, highlighting key considerations to make when perfecting your strategy.