Supporting our clients transform, improve and deliver customer service
Mpathy Plus are management consultants who work in customer service and contact centre environments.
Our independent expertise transforms services, improves performance and supports clients operations.
What we do
The following are our latest features. You can find more information including Articles, Case Studies, Product Sheets and Videos on our Downloads page
According to the recent 2018 NICE inContact Customer Experience Transformation Benchmark, 32% of all interactions in the UK are completed using a self service channel
We review the similarities between recent reporting of A&E performance and the aged methods of measuring Contact Centre performance. We examine the need for balanced scorecards that report outcomes in addition to response times and conclude that the customer experience is also about the quality of service.