Why measure empathyHear why it is important to measure empathy as a key performance indicator for your organisation and some of the benefits of improving empathy levels. Tags: Agent Productivity, Contact Centre Efficiency, contact centre strategy, contact channel strategy, customer experience, performance improvement, Performance ReportingRead more articles Previous PostChanging the Perception of Quality Assurance in Contact Centres Next Postevalue8; an analysis of multi-channel performance You Might Also Like The New Rules for Customer Experience 25th June 2019 How to Boost Agent Productivity and Contact Centre Efficiency 23rd March 2018 Is empathy shown in all contact channels? 26th September 2019