As customers we are offered a range of channels to connect with an organisation. We expect these to be consistent in the quality of service and the information provided. As service providers there is a need to understand more about the way in which channels are used by customers and identify where the need to invest resource and time is.
evalue8 is the ideal tool to identify the way that customers are engaging and the relative success of those channels. It is quick, informative and an essential aid in planning future strategies.
With a highly informative but simple dashboard, evalue8 presents an overview of overall channel performance with an individual analysis of each channel.