How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationRead more articles Previous PostHow to Develop a Quality Assurance Framework Next PostEnabling customer contact centre channels You Might Also Like Is Homeworking the new normal? 29th May 2020 Digital Transformation – what is it all about? 16th March 2018 The 2020 Vision for Contact Centres 17th December 2019
