How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationContinue ReadingPrevious PostHow to Develop a Quality Assurance FrameworkNext PostEnabling customer contact centre channels You Might Also Like 10 ways to contol Contact Centre attrition 22nd February 2019 Digital Transformation – what is it all about? 16th March 2018 Introducing new channels for customers 9th April 2018
