How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationRead more articles Previous PostHow to Develop a Quality Assurance Framework Next PostEnabling customer contact centre channels You Might Also Like 10 ways to contol Contact Centre attrition 22nd February 2019 Can self service be designed to benefit the customer? 9th November 2018 How to calculate absenteeism 12th October 2018
