How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationRead more articlesPrevious PostHow to Develop a Quality Assurance FrameworkNext PostEnabling customer contact centre channels You Might Also Like Don’t wait for the Brexit outcome. Take Control!14th October 2019 Enabling customer contact centre channels2nd September 2019 How to calculate absenteeism12th October 2018
