How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationRead more articlesPrevious PostHow to Develop a Quality Assurance FrameworkNext PostEnabling customer contact centre channels You Might Also Like Introducing new channels for customers9th April 2018 10 ways to contol Contact Centre attrition22nd February 2019 Don’t wait for the Brexit outcome. Take Control!14th October 2019
