How the role of Contact Centre Agents will change in the future Read the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital Transformation Continue Reading Previous PostHow to Develop a Quality Assurance FrameworkNext Postevalue8; an analysis of multi-channel performance You Might Also Like 10 ways to contol Contact Centre attrition 22nd February 2019 Can the NHS learn from Contact Centres? 16th April 2018 Introducing new channels for customers 9th April 2018
