How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationRead more articlesPrevious PostHow to Develop a Quality Assurance FrameworkNext PostEnabling customer contact centre channels You Might Also Like The 2020 Vision for Contact Centres17th December 2019 Enabling customer contact centre channels2nd September 2019 Omnichannel Contact Centre Design Considerations That You Cannot Ignore28th October 2019
