How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationContinue ReadingPrevious PostHow to Develop a Quality Assurance FrameworkNext PostEnabling customer contact centre channels You Might Also Like Can the NHS learn from Contact Centres? 16th April 2018 Enabling customer contact centre channels 2nd September 2019 How to calculate absenteeism 12th October 2018
