How the role of Contact Centre Agents will change in the futureRead the Call Centre Helper article by Martin Jukes by clicking on the image above Tags: Agent Productivity, Channel Shift, contact centre strategy, customer experience, Digital TransformationRead more articlesPrevious PostHow to Develop a Quality Assurance FrameworkNext PostEnabling customer contact centre channels You Might Also Like Stick? Twist? How do we move to a new normal with our Contact Centre?27th July 2020 Omnichannel Contact Centre Design Considerations That You Cannot Ignore28th October 2019 Enabling customer contact centre channels2nd September 2019
