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Features & News

Self service design
Article

Introducing new channels for customers

Martin Jukes from Mpathy Plus discusses some of the considerations when introducing alternative customer contact channels in transforming service. This includes channels such as livechat, self service, video in addition to more traditional telephone and email.

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Blog

Is it all bad?

The use of social media is continually developing and has certainly become a significant part of many people’s day to day lives.

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