Features & News
Article
Introducing new channels for customers
Martin Jukes from Mpathy Plus discusses some of the considerations when introducing alternative customer contact channels in transforming service. This includes channels such as livechat, self service, video in addition to more traditional telephone and email.
9th April 2018
Article
Digital Transformation – what is it all about?
There is a plethora of confusion around Digital Transformation. There are many ‘experts’ and organisations that claim to have transformed!
16th March 2018
Blog
Is it all bad?
The use of social media is continually developing and has certainly become a significant part of many people’s day to day lives.
16th March 2018
Feature
How to Boost Agent Productivity and Contact Centre Efficiency
Martin Jukes is a panelist on this weeks webinar from Call Centre Helper titled How to Boost Agent Productivity and Contact Centre Efficiency
15th March 2018